Die Idee Informationen über mich ins Netz zu stellen hege ich schon lange, konnte sie aber aufgrund von fehlender Zeit nie verwirklichen.

Mit stefan-schwarz.info ist nun endlich soweit. Diese Internetseite soll helfen Kontakt zu uns zu halten - über das Kontaktformular ist das auch ohne aktuelle E-mailadresse möglich -, problemslos aktuelle Dokumente herunterzuladen (wie zum Beispiel das neuste Speakerprofile oder auch Photos) oder sich einfach nur darüber zu informieren, was ich/wir gerade so treiben.

Ich wünsche viel Spass beim Surfen auf
stefan-schwarz.info!

Hobbies:

Zusammen mit meiner Frau reise ich gerne durch alle Kontinente dieser Erde, wir geniessen das Kennenlernen von Kulturen und verschiedensten Ländern. Trotz dieser immer wieder aukeimenden Fernweh, versuchen wir die guten Freundschaften, die wir im Laufe der Jahre aufbauen konnten, zu pflegen. Wir lieben das Segeln, Schnorcheln, Windsurfen und Badminton

Mitgliedschaften:

Wenn ich an dieser Stelle ein wenig über meine Familie erzähle, ist natürlich zu allerst meine Frau Katrin zu nennen. Wir haben am 6. August 2005 nach 14 Jahren "wilder Ehe" geheiratet. Ein paar mehr Infos über unseren schönsten Tag kann man unter www.katrin-said-yes.info finden.

Aufgewachsen sind wir beide in Rheinen, einem kleinen Dorf im Iserlohner Norden. Dort lebt auch heute noch ein Großteil unserer Familien. Meine Mutter Margarete betreibt dort im Sauerland den Campingplatz Ruhrtalblick. Auch meine Schwester Henrike mit Freund Sascha wie auch meine Bruder Rene mit meiner Schwägerin Sonja leben in Rheinen. Katrins Eltern Elfi & Rolf geniessen ihr Rentnerleben ebenfalls in Rheinen. Uta, Katrins Schwester, lebt in Gelsenkirchen.

(nur in englisch, PDF im Downloadbereich)

Vita

In his current position at Vodafone’s headquarter in Newbury, UK Dr. Stefan Schwarz is responsible for the Vodafone’s Global Customer Relationship Strategy and Management. He currently especially focuses on customer loyalty and retention topics. Multinational projects in his area are dealing with topics such as multi-market loyalty programmes, rewards and recognition schemes, lifetime value based customer management, campaign- and churn-propensity-management as well as membership card programmes.

Vodafone is the world's leading mobile telecommunications group with operations in 30+ countries across 5 continents with more than 170 million proportionate customers worldwide as well as 33+ partner networks.

Before joining Vodafone Group Services in his function as the Director Information Services Stefan was responsible for the strategic development of Lycos Europe’s user centric business such as analytical Customer Relationship Management, Customer Operations, Research & Reporting, and Direct Marketing. As a key success factor for his research and reporting activities Stefan established a Competence Centre for Research & Reporting in Gütersloh, Germany, which quickly became the single point of user related information within Lycos Europe.

During Stefan’s time at Lycos Europe the internet portal served an active customer base of up to 40 million registered customers, delivered up to 3 billion web-pages per month in 12 European countries.

Working for the Data Warehouse Competence Centre in St. Gallen, Switzerland Stefan consulted various Blue Chip companies from the insurance and telecommunication business within their (analytical) Customer Relationship Management and Data Warehousing projects.

Born in Iserlohn, Germany, Stefan studied at the University of Münster, Germany, where he completed his studies earning a master of business administration and information management (Dipl. Wirt.-Inf.). In direct succession he joined the University of St. Gallen in Switzerland as a research assistant for the Institute of Information Management and Business Engineering. During this period he was responsible for international research projects in the fields of (analytical) Customer Relationship Management, Data Warehousing, and Customer-Lifetime-Value Optimization, and authored more than 20 scientific papers. Stefan finished his Ph.D. thesis during his time at the Sloan Management School at the Massachusetts Institute of Technology (MIT) in Cambridge/Boston, USA which he joined as a visiting scholar.

Potential Topic Areas

Stefan is the right spokesperson for you if you target the following or similar subjects:

Loyalty and Customer Retention
		What makes a customer loyal/bonded?
		What makes a profitable (multinational) loyalty programme work?
		How to reward customers effectively?
		How to predict and deal with churning customers?
		New trends in customer loyalty and retention?
Customer Relationship Management
		What you can learn from your customers’ behaviour
		Getting to know your important customers (in mass markets)
		Managing your company based on Customer Lifetime Value
		Relationship management - from reducing churn to really locking customers in
		Up-selling/Cross-Selling – leveraging your customer portfolio
Direct Marketing
		Direct Marketing (in a telco or internet environment)
		Effective customer acquisition – prerequisites and lessons learned
		How to convert free into premium/paying customers
		Optimizing the marketing mix through Direct Marketing
		Targeting direct marketing the right way
Research & Reporting/Data Warehousing
		Challenges of company-wide research and reporting
		Standards in internet reporting
		Profiling your users through Data Mining
		Building the Enterprise Data Warehouse for internet companies
		Maximizing RoI through the exploration of closed-loop-concepts
		KPIs in the internet business
In order to check my availability, please use the contact form.